Helthe Connect respects and supports your privacy. This policy explains the privacy practices for HeltheConnect.com (referred to as the "Site") and its mobile applications and other services provided by Helthe Connect Wellness Inc. (all of which is referred to as the “Services”). In particular, This policy describes the manner in which Helthe Connect may collect, use, maintain and disclose information collected by the Site from users (“Users”) of the Site, including Wellness Providers and individuals seeking Wellness Services. This policy does not apply to the practices of third parties (including data providers or other parties whose services are required to provide this online marketplace. Those third parties are beyond the control of Helthe Connect and you should review the privacy policies of those persons before making use of any services they provide.
Processing personal information is integral to providing the Services and providing Users with a valuable resource and the Services cannot be provided without us collecting and processing that information. By accepting our Terms and Conditions (Customer or Wellness Provider) or using the Services, you are confirming that you have read and understand this policy and have agreed to be bound by it as it may be amended from time to time. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed to be your acceptance of those changes.
What personal data we collect and why we collect it
In the case of Wellness Providers, we collect the information provided in order to provide an online forum for showcasing the offering of each Wellness Provider.
In the case of Customer (individuals or other persons seeking Wellness Services), we collect information to allow Wellness Providers to respond to requests from Customers for Wellness Services and to book appointments or otherwise obtain the Wellness Services. When Users leave comments on the Site, we collect the data shown in the comments form, and also the User’s IP address and browser user agent string to facilitate spam detection. After we approve the User's comment, the User's profile picture (if uploaded) may be visible to the public in the context of the comment.
Personal identification information
We may collect personal identification information from Users in a number of ways, including, but not limited to, Users visiting our site, booking a service, subscribing to our newsletter, responding to a survey, filling out a form, or in connection with any other activities, services, features, or resources we make available on the Site from time to time. Users may be asked for their name, email address, mailing address, phone number, or social media user name. Users may also choose to browse our Site anonymously. We only collect personal information when Users directly voluntarily submit that information to us. Users can always refuse to supply personal information that could identify them or some personal attribute of them. In those cases, the User may be precluded from certain benefits and engagement with the Site.
We may collect non-personally-identifying information about every User’s interaction with our Site, include the browser name, the type of computer and operating system used, the physical location from which they browsed, and other technical information about Users’ means of connecting to our Site.
Web browser cookies
How we use collected information
Helthe Connect may collect and use Users’ personally-identifying information for the following purposes:
- to improve customer service and support User needs more efficiently and effectively
- to personalize the User experience, to analyze how aggregate Users use the services and resources provided on our Site
- to improve our Site given the feedback you provide
- to run promotions, surveys, or other Site features
- to send via email information Users have agreed to receive about topics that we think will be of interest to them
We may use email addresses to send Users information and updates pertaining to their interests and our services and to respond to their inquiries, questions or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related service information and other information we believe will be of interest to the community. A User can unsubscribe from receiving future emails at any time and we include detailed unsubscribe instructions at the bottom of each email.
How long we retain user data
Comments and their metadata are retained indefinitely, so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For Users registered on our Site, we also store the personal information provided in their User profile. Users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights users have over their data
Users can request to receive an exported file of the personal data that the User has provided to us. A User can also request that we erase any personal data we hold about the User, not including any data we are obliged to keep for administrative, legal or security purposes.
How we protect your information
We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. All data is currently stored on services located in Canada with third party data storage providers who have agreed to maintain commercially reasonable levels of data security.
Sharing your personal information
We do not sell, trade, or rent Users’ personally-identifying information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes only, provided that you have given us your permission.
New Westminster, B.C.
This document was previously updated on December 6, December 5, December 3, 2019.