Helthe Connect FAQs
General Questions
For Individual Customers
For Providers
General Questions
Helthe Connect is a Canadian web app startup that aims to empower individuals struggling with stress and burnout by connecting them directly with wellness providers and resources, including expert selfcare information from our wellness providers and evidence-based research on complementary care.
Helthe Connect supports people’s need to be active participants in their holistic health, wellness and wellbeing.
No! It’s not a typo!
Helthe – pronounced the same as ‘health’ was specifically chosen because it was an old, Middle English spelling of health with the original meaning reflecting whole or holistic health, wellbeing, prosperity and safety. To your helthe!
Please contact us at support@heltheconnect.com.
For Individual Customers
Self-Empowerment: Search Selfcare Articles Written by Providers
Connect Directly with Providers: Chat, Inquire and Follow Providers
Convenience: One-Stop Shop for Everything Wellness – Services and Products
Ease of Use: Book, Schedule and Pay Online
Quality Assurance: Review Providers
Connect Directly with Providers: Chat, Inquire and Follow Providers
Convenience: One-Stop Shop for Everything Wellness – Services and Products
Ease of Use: Book, Schedule and Pay Online
Quality Assurance: Review Providers
No! You can search and connect directly with any Wellness Providers and read selfcare articles written by providers. You will need to set up your free account to purchase all your wellness needs, whether they are services or products.
Only Wellness Providers pay a subscription to set up their shop and a commission for each sales transaction.
Join now
Only Wellness Providers pay a subscription to set up their shop and a commission for each sales transaction.
Join now
It is up to you to choose the providers you feel most comfortable working with to meet your wellness and selfcare needs.
You can:
- Read selfcare articles that providers have posted on Helthe Connect to share their knowledge, experience and expertise with you. You can find their articles in Selfcare Information. It is also listed in their store --- in their Articles tab.
- Connect with individual providers by sending them a direct message by clicking on Inquire on their store page to learn more about them.
- Search reviews from actual clients. Only clients who have purchased products/services can review their providers.
It’s easy and simple!
- Set up your account. You can search without an account, but you will need one to chat directly with providers and to purchase your wellness services and products.
- Click onto Shop and start searching! You can search by service, product, topic, popular categories, and location.
- Choose your your service/product. Chat directly with the provider if you’d like more information.
- Choose your appointment based on what’s available. Some services may require connecting directly with providers for scheduling a date and time.
- Pay for your services and products in your cart and receive your emailed receipt in pdf.
Helthe Connect uses Stripe, a secure platform used worldwide, to process all payments. So, whether you book a reiki session, nutritional consultation or rose hydrosol, the process is the same.
You pay through Helthe Connect, using any major credit card or debit card. All applicable taxes are also added to the charge. No cash sales are allowed.
We do not store your personal financial information.
We do not store your personal financial information.
Please read our Privacy Policy for more details. This policy does not apply to the practices of third parties (including data providers or other parties) whose services are required to provide this online marketplace. Those third parties are beyond the control of Helthe Connect and you should review the privacy policies of third parties before making use of any services they provide.
For Providers
There are so many benefits to joining!
Webpage Included: You get your own webpage for your online store. Just set up some basic information, add your products/services and start selling. It's not necessary to pay for your own website, which can be time consuming and costly.
Secure Ecommerce: Our site is secure and regularly maintained and updated. You don't need to pay for your own POS machine or worry about web security and maintenance. All transactions (credit card/debit card) are securely processed through Stripe. And, all transaction fees are included in the commission fee!
Affordable: Subscriptions costs less than maintaining your own secured website for the year. We have 3 subscription plans based on your needs. Save on fees to set up, secure and maintain your own ecommerce website.
Easy Access to Clients: We do the marketing to bring organizational customers so you can just focus on empowering your clients! Pro and Premium Plan subscribers can upload your blog articles to engage and share your selfcare/wellness knowledge and expertise.
Grow Your Peer Network: Join our Facebook Group just for Helthe Connect Providers
Webpage Included: You get your own webpage for your online store. Just set up some basic information, add your products/services and start selling. It's not necessary to pay for your own website, which can be time consuming and costly.
Secure Ecommerce: Our site is secure and regularly maintained and updated. You don't need to pay for your own POS machine or worry about web security and maintenance. All transactions (credit card/debit card) are securely processed through Stripe. And, all transaction fees are included in the commission fee!
Affordable: Subscriptions costs less than maintaining your own secured website for the year. We have 3 subscription plans based on your needs. Save on fees to set up, secure and maintain your own ecommerce website.
Easy Access to Clients: We do the marketing to bring organizational customers so you can just focus on empowering your clients! Pro and Premium Plan subscribers can upload your blog articles to engage and share your selfcare/wellness knowledge and expertise.
Grow Your Peer Network: Join our Facebook Group just for Helthe Connect Providers
We have two plans to suit your needs as a Wellness Provider.
The Basic Plan is always free with 3 product listings, 3 blog articles, your own web store and limited features and a commission fee of 20% per transaction.
The Premium Plan is $120/year ($10/month), includes the full features and a 13% commission fee per transaction.
All transaction fees are included in the commission fee. Commission fee is charged for each customer (client) transaction, which includes the Stripe merchant transaction fee. All clients are considered as Helthe Connect referral clients.
See our Join page for more information.
The Basic Plan is always free with 3 product listings, 3 blog articles, your own web store and limited features and a commission fee of 20% per transaction.
The Premium Plan is $120/year ($10/month), includes the full features and a 13% commission fee per transaction.
All transaction fees are included in the commission fee. Commission fee is charged for each customer (client) transaction, which includes the Stripe merchant transaction fee. All clients are considered as Helthe Connect referral clients.
See our Join page for more information.
Helthe Connect is an online marketplace focusing on Complementary Care services and products. A marketplace is where people can search, connect directly with providers, book appointments, and make all their purchase on the site. As a marketplace, Helthe Connect proactively brings clients to the platform, hence all clients are "referral clients" of Helthe Connect.
A directory, on the other hand, is a listing where providers get to list their business and contact information. Providers pay to list their businesses on a directory. There is generally no booking or purchasing transactions on a directory, only a listing of businesses. A directory only focuses on SEO to direct traffic.
All clients using Helthe Connect are considered as "referral clients". This means that all client sales transactions---whether they are for the first, second or 20+ sessions must be processed on Helthe Connect. We market and actively bring organizational clients and their employees to our platform. Helthe Connect is considered as a Sales channel for you, where clients can find you and purchase directly from your Helthe Connect vendor store.
Provider accounts will be terminated for circumventing the sales process as per the Provider Terms and Conditions.
Yes! Helthe Connect is a one-stop shop for everything wellness – both services and resources.
You can build your shop to its fullest capability. You can sell your all services and/or any of your wellness products, from essential oils to books, and more!
We do not, however, allow multi-level marketing (MLM) providers to join and sell on Helthe Connect. MLM services are strictly prohibited and Helthe Connect reserves the right to delete such services or products from their site without the permission of the provider.
You can build your shop to its fullest capability. You can sell your all services and/or any of your wellness products, from essential oils to books, and more!
We do not, however, allow multi-level marketing (MLM) providers to join and sell on Helthe Connect. MLM services are strictly prohibited and Helthe Connect reserves the right to delete such services or products from their site without the permission of the provider.
Yes, you can use your own booking calendar, however, all sales transactions must be completed on Helthe Connect.
Let clients know that you will be scheduling your appointments directly with them.
All payments are processed through Stripe, a secure and confidential payment system used worldwide. You will need to connect your Stripe account with banking to our Stripe platform account. All payments are automatically deposited into your account, less the commission fee (which includes the Stripe merchant transaction fee) that is set by your chosen Membership plan.
No cash sales are allowed. We accept all major debit and credit cards. All transactions must be processed through the Helthe Connect marketplace platform as defined in the Terms and Conditions.
No cash sales are allowed. We accept all major debit and credit cards. All transactions must be processed through the Helthe Connect marketplace platform as defined in the Terms and Conditions.
GST/HST
GST is a tax for all goods and services, excluding exempt supplies. In order to charge and remit GST (or HST, depending on your province), you need to first register for a GST/HST account. The following provinces collect HST: New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, and Prince Edward Island. Please consult with CRA or your accountant.
If you make less than $30,000 in revenue over 12 months, you are considered a small business and do not have to register for a GST/HST account. The first time you exceed $30,000 in revenue over 12 months, you must register for a GST/HST account and start charging and remitting GST/HST, even if you make less than $30,000 the following year.
You can also voluntarily charge and remit GST/HST, even if you make less than $30,000 a year. You will still need to register for a GST/HST account first.
PST/QST
PST is a sales tax for all taxable goods, unless exempt. In general, you are considered a small business if you make less than $10,000 in revenue over 12 months, and you do not need to charge and remit PST. Please consult with your accountant or check with your provincial taxation division. For more information on GST/HST and an overview of provincial sales tax: https://canadabusiness.ca/government/taxes-gst-hst/federal-tax-information/overview-of-charging-and-collecting-sales-tax/F-S-N-A/
GST is a tax for all goods and services, excluding exempt supplies. In order to charge and remit GST (or HST, depending on your province), you need to first register for a GST/HST account. The following provinces collect HST: New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, and Prince Edward Island. Please consult with CRA or your accountant.
If you make less than $30,000 in revenue over 12 months, you are considered a small business and do not have to register for a GST/HST account. The first time you exceed $30,000 in revenue over 12 months, you must register for a GST/HST account and start charging and remitting GST/HST, even if you make less than $30,000 the following year.
You can also voluntarily charge and remit GST/HST, even if you make less than $30,000 a year. You will still need to register for a GST/HST account first.
PST/QST
PST is a sales tax for all taxable goods, unless exempt. In general, you are considered a small business if you make less than $10,000 in revenue over 12 months, and you do not need to charge and remit PST. Please consult with your accountant or check with your provincial taxation division. For more information on GST/HST and an overview of provincial sales tax: https://canadabusiness.ca/government/taxes-gst-hst/federal-tax-information/overview-of-charging-and-collecting-sales-tax/F-S-N-A/
Yes! As a Provider, you have access to two dashboards – your provider dashboard and your personal dashboard to book and purchase from other providers with the same confidentiality that your clients enjoy.
It’s easy and convenient to switch between both your dashboards. When you want to shop, just click on “My Dashboard” and start shopping for all your wellness needs. You can easily switch back to your “Provider Dashboard” to access your store.
It’s easy and convenient to switch between both your dashboards. When you want to shop, just click on “My Dashboard” and start shopping for all your wellness needs. You can easily switch back to your “Provider Dashboard” to access your store.
Join our private Facebook Group for Helthe Connect Wellness Providers to provide feedback on how to improve the experience for you, to let us know what your features wish list to meet all your business needs, and to network and connect with other providers.
There is a Help section in your Provider Dashboard that can guide you with setting up your shop.
For additional support, please contact: support@heltheconnect.com.