Helthe Connect FAQs

Please contact us at [email protected].

No! It’s not a typo!

Helthe – pronounced the same as ‘health’ was specifically chosen because it was an old, Middle English spelling of health with the original meaning reflecting whole or holistic health, wellbeing, prosperity and safety. To your helthe!

Helthe Connect is an online marketplace focusing on Complementary Care services and products. We empower people and organizations struggling with stress and burnout by connecting them directly with Complementary and Alternative Medicine (CAM) providers.

To understand Complementary Care, it is important to understand that Complementary Care is often referenced with Alternative Medicine and referred together as CAM.

Complementary Care is holistic health practices that stop the body’s chronic stress (fight/flight) response to activate the rest and digest (relaxation) response.  It is used in addition to conventional medicine. Examples of complementary care include and are not limited to: energy work (i.e., Reiki, Therapeutic Touch), meditation, nutrition, counselling, coaching, aromatherapy, reflexology, TCM, etc. Complementary Care is an organization directed HSA expense, which means that organizations have the flexibility and ability to include any and all Complementary Care services that employees value. HSA expenses are a taxable benefit for employees.

Alternative Medicine is holistic health practices that are treatment-focused and can be used in place of conventional medicine. The following Alternative Medicine is covered by MSP supplemental health insurance: acupuncture, chiropractic care, massage therapy, naturopathy, physiotherapy and non-surgical podiatry. Alternative Medicine practices covered by MSP are a non-taxable benefit for employees.

We support people’s need to be active participants in their health and wellbeing. We’re here to support you to be connected, empowered and well.

Helthe Connect uses Stripe, a secure platform used worldwide, to process all payments. So, whether you book a counselling session or buy a yoga DVD or book, the process is the same.

You pay through Helthe Connect, using any major credit card. All applicable taxes are also added to the charge. No cash sales are allowed.

We do not store your personal financial information.

It’s easy and simple!

1. Set up your account. You can search without an account, but you will need one to chat directly with providers and to purchase your wellness services and products.
2. Click onto Shop Everything Wellness and start searching! You can search by service, product, topic, popular categories, and location.
3. Choose your your service. Chat directly with the provider if you’d like more information.
4. Choose your appointment based on what’s available. Some services may require connecting directly with scheduling a date and time, i.e. lunch and learns.
5. Pay for your services and products in your cart.

It is up to you, the Client, to go through the process of researching the Providers and choosing the ones you feel most comfortable working with to meet your needs. In using Helthe Connect, you have read and agreed to our Terms and Conditions, which includes our disclaimer of warranty and disclaimer of liability.

Please read our Privacy Policy for more details. This policy does not apply to the practices of third parties (including data providers or other parties) whose services are required to provide this online marketplace. Those third parties are beyond the control of Helthe Connect and you should review the privacy policies of third parties before making use of any services they provide.

Self-Empowerment: Search Selfcare Articles Written by Providers

Connect Directly with Providers: Chat, Inquire and Follow Providers

Convenience: One-Stop Shop for Everything Wellness – Services and Products

Ease of Use: Book, Schedule and Pay Online

Quality Assurance: Review Providers

No! You can search and connect directly with any Wellness Providers and read selfcare articles written by providers. You will need to set up a free account to purchase all your wellness needs, whether they be services or products.

Only Wellness Providers pay a nominal membership to set up their shop.

Join now

Helthe Connect is an online marketplace focusing on Complementary Care services and products. A marketplace is where people can search, connect directly with providers, book appointments, and make all their purchase on the site. 

A directory, on the other hand, is a listing where providers get to list their business and contact information. Providers pay to list their businesses on a directory. There is generally no booking or purchasing transactions on a directory, only a listing of businesses.

Join our private Facebook Group for Helthe Connect Wellness Providers to provide feedback on how to improve the experience for you, to let us know what your features wish list to meet all your business needs, and to network and connect with other providers.

There is a Help section in your Provider Dashboard that can guide you with setting up your shop.

For additional support, please contact: [email protected]

GST/HST

GST is a tax for all goods and services, excluding exempt supplies. In order to charge and remit GST (or HST, depending on your province), you need to first register for a GST/HST account. The following provinces collect HST: New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, and Prince Edward Island. Please consult with CRA or your accountant.

If you make less than $30,000 in revenue over 12 months, you are considered a small business and do not have to register for a GST/HST account. The first time you exceed $30,000 in revenue over 12 months, you must register for a GST/HST account and start charging and remitting GST/HST, even if you make less than $30,000 the following year.

You can also voluntarily charge and remit GST/HST, even if you make less than $30,000 a year. You will still need to register for a GST/HST account first.

PST/QST

PST is a sales tax for all taxable goods, unless exempt. In general, you are considered a small business if you make less than $10,000 in revenue over 12 months, and you do not need to charge and remit PST. Please consult with your accountant or check with your provincial taxation division.

For more information on GST/HST and an overview of provincial sales tax: https://canadabusiness.ca/government/taxes-gst-hst/federal-tax-information/overview-of-charging-and-collecting-sales-tax/F-S-N-A/

Yes! Helthe Connect is a one-stop shop for everything wellness – both services and products.

You can build your shop to its fullest capability. You can sell your all services and/or any of your wellness products, from tinctures to therabands, to online books and courses, and more!

We do not, however, allow multi-level marketing (MLM) providers to join and sell on Helthe Connect. MLM services are strictly prohibited and Helthe Connect reserves the right to delete such services or products from their site without the permission of the provider.

We have three plans to suit your needs as a Wellness Provider.

The Basic Plan is always free with limited features with a commission fee of 10% per transaction.

The Pro Plan is $12.50/month and a 9% commission fee per transaction for the ‘referral client’.

The Premium Plan is $16.67/month and a 7% commission fee per transaction for the ‘referral client’. Your cost for a Premium Plan is less than attending one networking event a month!

There is a small Commission fee charged as we proactively bring clients to the platform and a merchant card fee of 2.9% + $0.30 per transaction processed by Stripe. All applicable taxes will be added.

See our Join page for more information.

All payments are processed through Stripe, a secure and confidential payment system used worldwide. You connect your banking to your Helthe Connect vendor account and all payments are automatically deposited into your account, less the commission fee that is set by your chosen Membership plan and the merchant card fee processed by Stripe.

No cash sales are allowed. We accept all major debit and credit cards. All transactions must be processed through the Helthe Connect marketplace platform as defined in the Terms and Conditions.

There are so many benefits to joining!

More Exposure: Upload your blog articles to share your selfcare/wellness knowledge and expertise

Easy Access to Clients: We do the marketing to bring organizational customers so you can just focus on empowering your clients!

Ease of Use: Easy and efficient booking, scheduling, and calendar integration

Point of Sales Processing: All transactions are securely processed through Stripe

Direct Client Communication: Connect and chat directly with current and potential clients

Grow Your Peer Network: Join our Facebook Group just for Helthe Connect Providers

Affordable: Subscriptions costs less than one networking meeting per month

Of course! As a Provider, you have access to two dashboards – your provider dashboard and your personal dashboard to book and purchase from other providers with the same confidentiality that your clients enjoy.

It’s easy and convenient to switch between both your dashboards. When you want to shop, just click on “My Dashboard” and start shopping for all your wellness needs. You can easily switch back to your “Provider Dashboard” to access your store.